Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Less Plastic Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Less Plastic or ‘us’ or ‘we’ refers to the owner of the website, Less Plastic Limited, whose Company Number is 9995484 and Registered Office is Less Plastic Ltd, Iron Peartree House, Tilburstow Hill Road, Godstone, RH9 8NA.

The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website uses cookies to identify users and shopping basket content.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

By ordering products from Less Plastic Limited you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you should not place an order with us.

LEGAL STATEMENT

This website was created and is served from the UK. English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

COPYRIGHT © www.lessplastic.co.uk

All content included on this website including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of, or are licensed to be used by Less Plastic Limited . No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Less Plastic (or in the case of the Trademarks not owned by Less Plastic, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited.

USE OF THE LESS PLASTIC WEBSITE

Less Plastic provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site.

OUR CONTRACT

Less Plastic’s acceptance of your order commences when your order is dispatched. At this point the purchase contract starts, you will be sent a dispatch confirmation by email. Your Right To Cancel You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch (normally the same day or next day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. Please notify us at: hello@lessplastic.co.uk.

COMPLAINTS

Complaints will be dealt with speedily, fairly and effectively. We guarantee to respond to all complaints and to notify you as to the likely timescale and progress of the solution. Conformity of Goods We take every care to ensure that the descriptions and specifications of our products are correct at the time of going online. However, while the colour reproduction of the products is a close likeness, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

DELIVERY INFORMATION

We aim to send orders out within 48 hours of them being placed, if the item is in stock. UK Deliveries may take up to 5 working days to be delivered. For deliveries outside the UK, we will provide a shipping quote and estimated delivery date via email with instructions of how to make payment.

CANCELLATION RIGHT

Under the distance selling regulations you have the legal right to cancel your order within seven working days upon receipt of your goods.

RETURNS POLICY

We will exchange or refund a product as long as it is in a resalable condition with the product packaging intact. Returns must be sent back to us within 30 days of the date of purchase. Please email us to let us know you are returning an item and why, and include a note with your returned item with your contact details and stating whether you would like a refund or an exchange. Please obtain a proof of postage (and insurance if you wish) when returning your item, as we regret that we cannot accept responsibility for goods in transit from our customers. If you are returning a faulty item, or an order due to an error on our behalf, we will refund the cost of the return postage. Otherwise, the cost of returning an item for refund or exchange is non-refundable. As soon as we receive the returned item, we will process the refund or exchange. Should we find the returned item is not in a fully resalable condition, we reserve the right to refuse a refund on the item. None of the above conditions affect your statutory rights when goods are faulty, or not as described.

PAYMENT & TAXES

Full payment for your items will be taken on confirmation of your order. We accept online payment in a secure environment by credit card through Stripe. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. We endeavour to display through this website all items in our current range. We aim to hold a good quantity of stock for each product. However, an item will occasionally be out of stock, and we will do our best to notify you as soon as possible about delivery timings or alternatives.

CREDIT/ DEBIT CARD PAYMENTS (Stripe)

When you pay using a credit / debit card our payment service provider will ask you for CVV2/CVC2 verification. This is quite normal for website purchases. 3d-secure-logos Our payment service provider protects your card from unauthorised use by what’s called 3D Secure Payment. After you enter your credit card details, a window will appear requesting your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. Stripe is audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and has been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm their certification in Visa’s registry of service providers. Stripe is also a participant in the PCI Security Standards Council.

LIMITATION OF LIABILITY

Any information provided on this site including information related to well-being and health is provided in good faith and should not be taken as being prescriptive. You are deemed to have satisfied yourself as to the nature and type of goods to be purchased before placing an order with us. No liability is accepted by us for any offence, or loss you may suffer as a result of the content of the goods. You should be aware that no-one can guarantee the effects of using any particular product over another and anything can be dangerous if used inappropriately. Less Plastic Limited will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. You are responsible for ensuring that a product is suitable for your own needs and this includes avoiding products that include materials you are intolerant, sensitive or may react to.

NOTICES

All notices sent by you to us must be sent to Less Plastic Ltd, Iron Peartree House, Tilburstow Hill Road, Godstone, RH9 8NA. We may give notice to you at either the e-mail or postal address you provide to us in the order. Notice will be deemed received and properly served on you 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

PRIVACY POLICY

Protecting your personal details on our website.

Less Plastic Ltd is a company registered in England & Wales with Company Number: 9995484. Registered Office: Less Plastic Ltd, Iron Peartree House, Tilburstow Hill Road, Godstone, RH9 8NA.

Less Plastic knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’).

By accepting our Website Terms or by visiting www.lessplastic.co.uk (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Less Plastic Ltd. Less Plastic believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the full Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:

1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3. From documents that are available to the public, such as the electoral register.

1.4. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.

1.5 From subscribing to our email marketing list.

2. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1. To help us to identify you when you contact us.

2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).

2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.

2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.

2.1.5. To help to prevent and detect fraud or loss.

2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where these products are similar to those you have already purchased from us, you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and you have not opted out of us contacting you.

2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.

2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

2.5. In connection with any transaction which we enter into with you:

2.5.1. We may carry out with one or more licensed credit reference and fraud prevention agencies:

2.5.1.1. credit checks where you have given us your express consent, and

2.5.1.2. fraud prevention checks.

We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Less Plastic Ltd, Iron Peartree House, Tilburstow Hill Road, Godstone, RH9 8NA.

3. Protecting Information

We have strict security measures to protect Personal Data.

3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4. The internet

4.1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5. Links

5.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

5.2. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection.

5.3. We exclude all liability for loss that you may incur when using these third party websites.

6. Further Information

6.1. If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Less Plastic Ltd, Iron Peartree House, Tilburstow Hill Road, Godstone, RH9 8NA or email us at hello@lessplastic.co.uk.

6.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

6.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at hello@lessplastic.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

6.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at hello@lessplastic.co.uk or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.

6.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at hello@lessplastic.co.uk or write to us at the address above to update your Personal Data.