Delivery & Returns

CUSTOMER SERVICE

We love our products, which we have hand-picked and have family-tested so we can fully recommend them to you. We hope you love them too, but we understand that sometimes things can go wrong. If for any reason you are unhappy about your purchase or anything to do with your Less Plastic shopping experience, please let us know about it, to give us the opportunity to put it right. As a family-run business juggling children the best way to contact us is to send an email to hello@lessplastic.co.uk, and we’ll reply as quickly as possible.

DELIVERY INFORMATION – UK mainland standard delivery (2-5 business days) – £3.50

We aim to send your order out within 24 hours of it being placed, if your item is in stock. However if we are occasionally unable to do this, we will let you know straight away by email or telephone. Our deliveries are sent via Royal Mail or Hermes and your order may take up to 5 working days to be delivered to you. However it is more likely to get to you within 1-2 days of being dispatched.

 

Overseas deliveries

Our website is not currently set up to take orders from overseas, but we are working on this. If you live outside of the UK and you would like to place an order, please email hello@lessplastic.co.uk with details of what you would like to order and your address, and we will get back to you with a shipping quote and estimated delivery date. If you decide to proceed with the order, we will give you instructions of how to make payment with your debit or credit card.

CANCELLATION RIGHT

Under the distance selling regulations you have the legal right to cancel your order within seven working days upon receipt of your goods.

RETURNS POLICY

We really hope you love your Less Plastic purchases. However if you are unhappy with your order we will exchange or refund a product as long as it is in a resalable condition with the product packaging intact.

Returns must be sent back to us within 30 days of the date of purchase. Please send an email to hello@lessplastic.co.uk to let us know you are returning an item and why, and also include a note with your returned item, with your contact details and stating whether you would like a refund or an exchange. Please obtain a proof of postage (and insurance if you require it) when returning your item, as we regret that we cannot accept responsibility for goods in transit from our customers.

If you are returning a faulty item, or an order due to an error on our behalf, we will refund the cost of the return postage. Otherwise, the cost of returning an item for refund or exchange is non-refundable.

As soon as we receive the returned item, we will process the refund or exchange. Should we find the returned item is not in a fully resalable condition, we reserve the right to refuse a refund on the item.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

PACKAGING

We strive to minimise our impact on the environment as much as possible, in our workplace and in our home. In order to minimise waste we have decided the best packaging option is to reuse, whenever possible, the packaging that we receive into our business. Therefore occasionally products will be packaged with materials that are not as eco-friendly as we would choose. However any new packaging materials that we purchase will always be biodegradable, recycled, and plastic-free.

GET IN TOUCH

If you have any questions, need help with your order, or have any feedback for us (both good and bad!) please get in touch. We know the best way we can continue improving our product range and service is to listen to what our customers would like. The best way to reach us is to send an email to hello@lessplastic.co.uk.